Privacy Policy

Leonica Enterprise Pte. Ltd

DATA PROTECTION NOTICE FOR CUSTOMERS

INTRODUCTION

This Data Protection Notice (“Notice”) sets out the basis which Leonica Enterprise Pte. Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA 

  1. As used in this Notice:“customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and

    personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

  2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, gender, date of birth and financial information.
  3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

  1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
  2. We may collect and use your personal data for any or all of the following purposes:
    (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
    (b) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
    (c) processing payment or credit transactions;
    (d) any other purposes for which you have provided the information; and
    (e) any other incidental business purposes related to or in connection with the above.
  1. We may, from time to time, we may contact you via mail, electronic mail, telephone or social medial platforms, for Marketing purposes; to inform you of services and events that we think may be of interest to you. You can inform us at any time if you no longer wish to receive marketing materials and we will remove your details from our direct marketing database. You may indicate your consent to the above by the following ways:
    (a) when providing us with your personal data through our website(s) and app, or a form, ticking boxes indicating your consent; or
    (b) when providing us with your personal data through the telephone, tell our customer representative that you consent; or you may opt-out from receiving marketing communications at any time, free of charge, by:

    1. following the opt-out instructions contained in the communications;
    2. writing to us at the address listed below; or
    3. updating your email subscriptions by sending us an email at [email protected].

Please note that we may still send you non-marketing messages such as surveys, customer-service notices and other service-related notices.

  1. We may disclose your personal data:
    (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
    (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.

USE OF COOKIES

  1. We may collect or analyse anonymised information from which individuals cannot be identified (“Aggregate Information”), such as number of users and their frequency of use, the number of page views (or page impressions) that occur on our website(s) and common entry and exit points into our website(s).
  2. We make use of “cookies” to store and track Aggregate Information about you when you enter our website(s). Such cookies are used to track information such as the number of users and their frequency of use, profiles of users and their online preferences.
  3. Such Aggregate Information collected may be used to assist us in analysing the usage of our website(s) so as to improve your online experience with us. In addition to our cookies, we may also use various third-parties cookies to report usage statistics of the services, deliver advertisements on and through the services, and so on.
  4. Should you wish to disable the cookies associated with these technologies you may do so by changing the setting on your browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
  5. Third-party sites: Our website may contain links to other websites operated by third parties independent of us. We are not responsible for the privacy practices of such websites operated by third parties even though it is linked to our website. We encourage you to learn about the privacy policies of such third party website(s) by checking the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

WITHDRAWING YOUR CONSENT

  1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
  2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 13 above.
  4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

  1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
  2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  3. We will respond to your request as soon as reasonably possible. In general, our response will be within twenty-five (25) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA

  1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), up-to-date antivirus protection, regular patching of operating system and other software, and web security measures against risks.
  1. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

  1. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below. 

RETENTION OF PERSONAL DATA

  1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
  2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE

  1. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

DATA PROTECTION OFFICER

  1. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

Contact No.: 68340988

Email Address: [email protected]

Address: Voco Orchard Singapore, 581 Orchard Road, #02-35 The Shopping Gallery, 238883

MISCELLANEOUS

  1. This Notice, your browsing of our website(s), and use of our application(s) and/or digital services shall be governed in all respects by the laws of Singapore.
  2. This Notice is based on current laws and regulations in Singapore. Currency: 25 August 2022. From time to time, we may update this Notice to ensure that this Notice is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of this Notice as updated from time to time on our website(s), application(s) and digital services. Should any revision(s) be made to this Notice, updates will be published on our public site (https://leonicak.com/privacy-policy/). We encourage you to check this page periodically for any changes. Your continued use of our website(s) following the posting of changes to these terms will mean you accept those changes.
  3. This website is not intended for use by children under 13. We do not knowingly collect personal data from anyone under 13 years of age. If we become aware that we have unknowingly collected personal data from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our database.

EFFECT OF NOTICE AND CHANGES TO NOTICE

  1. This Notice applies in conjunction with any other po , contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  2. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date  :           25/08/2022
Last updated   :           25/08/2022